FAQ

All shipments postmarked after 9/12/13 will fall under these policies.

  • GUEST/CUSTOMER PURCHASES

    Customers may request refunds up to 45 days from the date of purchase. The Company will no longer accept returns for exchange. The Company will approve a refund for a retail Guest/Customer of the original price paid plus tax for any reason as long as the request meets the following conditions:

    • The customer is responsible for the cost of shipping the item(s) to the Company’s authorized Distribution Center
    • The customer must complete the “Return, Replacement and Exchange” form and include it with the return item(s) and a copy of the original Customer Receipt. Click here to download the return form
    • The return package must be postmarked within 45 days of the original ship date.
    • All refunds will be issued only after the receipt of the returned products by the Company’s authorized Distribution Center.

  • HOSTESS PURCHASES

    Hostess Free items are not refundable and may no longer be exchanged. Hostess Special discounted price items are eligible for a refund at the discounted price paid plus taxes as long as the request is made within 45 days of shipment to the Hostess and must meet the following conditions:

    • The Hostess is responsible for the cost of shipping the item(s) to Simply You’s Authorized Distribution Center
    • The Hostess must complete the “Return, Replacement and Exchange” form and include it with the return item(s) and a copy of the original Customer Receipt.
    • The return package must be postmarked within 45 days of the original ship date.
    • All refunds will be issued only after the receipt of the returned products by the Company’s authorized Distribution Center.

  • RESPONSIBILITIES FOR RETURNS

    The Company, on behalf of the Advisor, will handle all refunds directly with the Advisor’s retail Customer or Hostess, as appropriate.

    Each Customer (or Hostess) is provided a Customer Receipt included in the shipment of products. This receipt includes the Company’s contact information for returns and replacements which is the Customer Care department.

    The Customer or Hostess is responsible for proper packing, insuring, shipping and tracking of returned products. The Company will respond in a timely manner to Customers’ requests in regards to the returned merchandise in accordance with the Company’s policy.

    Advisors should, as a matter of good customer service, contact each Hostess receiving a shipment within 10 days to verify that:

    • All product orders were received
    • All products were in undamaged condition
    • All product orders will be timely delivered to other party Guests/Customers
    • All refunds will be issued only after the receipt of the returned products by the Company’s authorized Distribution Center.

    Refunds for returns will be issued directly to the Customer’s credit card if available and by check otherwise.

  • ADVISORS PURCHASES

    As provided for in the Policies and Procedures forming part of the Independent Advisor Application and Agreement, Advisors may return Products and other purchases to the Company for refund upon termination or cancellation of the Advisor Agreement as follows:

    Products, Business supplies and Starter Kits: You may return any Company Products, Business supplies or Starter Kits purchased for a refund, (excluding any shipping or handling charges on the original purchase) provided that:

    a. such return is made either:

    • within THE FIRST ONE YEAR TERM of the Advisor Agreement; OR
    • within THIRTY DAYS of original purchase;

    b. such return meets the following condition:

    • in the case of Products, the returned Product must be in currently marketable and saleable condition in the original packaging;
    • in the case of Starter Kits, the Product samples, Sales aids and Business supplies contained therein must be in either currently marketable and saleable condition in the original packaging;
    • In the case of Sales aids and Business supplies, the materials must be in unused condition in the original packaging;
    • you shall bear the cost and prepay all shipping charges necessary to return the Products, Sales Aids, Business supplies or Starter Kits to the Company for refund.

    Not withstanding anything written above, all returns must be shipped to the Company’s authorized Distribution Center by no later than September 30, 2013. All returns received will be inspected to insure the above conditions for refund are met. Any returns not meeting these conditions will not be eligible for refund.

    Upon receipt of acceptable returned Products, Starter Kits, Sales Aids or Business supplies as set out above, you shall be reimbursed 100% of the amount paid for the same, less a 10% re-stocking fee. Refunds will be issued within 30 days of receipt by credit card or check depending on the original payment method.

    Monthly Access Fee:

    As provided for in the Policies and Procedures forming part of the Independent Advisor Application and Agreement, you will be reimbursed 50% of the Monthly Access fee for September since termination of the services provided under the Advisor Person Website Agreement will happen within the first 15 days of the month.